Privacy Policy

Effective Date: June 18, 2026
Last Updated: June 18, 2026

This Privacy Policy explains how Heart 2 Heart of America Inc. (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you visit https://tikvadrink.com (the “Website”), purchase our products, or communicate with us. Our products are sold under the Tikva brand name.
Please read this policy carefully. By using the Website, you agree to the practices described below.

1. Information We Collect
Information you give us directly:

Name, email address, phone number, and mailing address when you place an order, create an account, or contact us
Payment information (credit/debit card number, billing address) — processed securely through our payment processor; we do not store full card numbers
Messages, reviews, or other content you submit to us

Information collected automatically:

IP address, browser type, device type, and operating system
Pages visited, links clicked, and time spent on the Website
Referring URLs (where you came from before landing on our site)
Cookie and tracking data (see Section 4)

Information from third parties:

If you interact with our Facebook or Instagram ads, Meta may share engagement data with us through the Meta Pixel
If you opt into SMS alerts, your mobile number and messaging activity are processed through our SMS platform

2. How We Use Your Information
We use the information we collect to:

Process and fulfill your orders, including shipping notifications and tracking
Manage your subscription, if applicable
Respond to your questions, returns, or support requests
Send you transactional emails (order confirmations, receipts, shipping updates)
Send you marketing emails and SMS messages, if you have opted in
Improve the Website and our product offerings
Detect and prevent fraud
Comply with legal obligations

We do not use your health-related purchases or browsing behavior to make inferences about your medical conditions, and we do not sell that information to third parties.

3. How We Share Your Information
We do not sell your personal information. We may share your information with:

Payment processors — to securely process your transactions (e.g., Stripe, PayPal, or similar)
Shipping carriers — to deliver your order (e.g., USPS, UPS, FedEx)
Email marketing platforms — to send newsletters and promotional emails (e.g., Klaviyo, Mailchimp, or similar)
SMS platforms — to send mobile alerts you have opted into
Advertising platforms — Meta (Facebook/Instagram) and Google receive data through pixels and tags to help us show relevant ads and measure ad performance
Analytics providers — to understand how visitors use our Website (e.g., Google Analytics)
Legal and regulatory authorities — when required by law, subpoena, or to protect our legal rights
Business successors — in the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually required to handle your information securely and only as directed by us.

4. Cookies and Tracking Technologies
We use cookies and similar tracking tools to operate and improve the Website. These include:

Essential cookies — Required for the site to function (cart, checkout, login sessions)
Analytics cookies — Track how visitors use the site (Google Analytics)
Advertising cookies — Measure ad performance and support retargeting (Meta Pixel, Google Ads)
Preference cookies — Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some Website functionality. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. To opt out of Meta ad tracking, visit your Facebook Ad Preferences.

5. Email Communications
If you provide your email address, we may send you:

Order confirmations and shipping updates (transactional — always sent)
Newsletters, promotions, and product news (marketing — opt-in only)

To opt out of marketing emails, click the “Unsubscribe” link at the bottom of any marketing email, or email us at support@tikvadrink.com. We will process your request within 10 business days. You will continue to receive transactional emails related to any active orders.

6. SMS / Text Message Communications
If you opt into our SMS program by texting a keyword to 36733 or 900900, you agree to receive recurring marketing text messages from Heart 2 Heart of America Inc. Message and data rates may apply.
To opt out, reply STOP to any message or text STOP to 36733 or 900900. For help, text HELP to the same number or contact us at support@tikvadrink.com. Opting out of SMS does not affect your email preferences or account status.

7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

Active customer records: retained while your account is active and for 7 years after your last purchase, for tax and legal compliance
Marketing data: retained until you opt out or request deletion
Server logs: retained for up to 12 months

8. Your Rights — California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights:

Right to Know: You may request a list of the personal information we have collected about you in the past 12 months and how it has been used or shared.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt Out of Sale: We do not sell personal information. You do not need to take any action to opt out.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at support@tikvadrink.com or call 1.813.661.8583. We will verify your identity before processing your request and respond within 45 days.
California consumer complaint assistance:
Complaint Assistance Unit, Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210

9. Children’s Privacy
Our Website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@tikvadrink.com, and we will delete it promptly.

10. Security
We use industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit and secure, access-controlled systems for data at rest. No method of internet transmission is 100% secure, and we cannot guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately.

11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the Website after any update constitutes your acceptance of the revised policy.

13. Governing Law
This Privacy Policy and any disputes arising from it are governed by the laws of the State of North Carolina, without regard to its conflict of law principles.

14. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Heart 2 Heart of America Inc.
148 Knotting Lane, Franklin, NC 28734
Email: support@tikvadrink.com
Phone: 1.813.661.8583

These products have not been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease.